Refund Policy

Refund Policy

prewatchalll miumiptivision Store does offer refunds on Digital Products/Services under certain conditions. However, we highly recommend that you get a trial before you make a purchase.

FlixPulse TV Store offers refunds only under these conditions:

Conditions:

  • We will completely refund only purchases which have been made in less than 24 hours. After 24 hours, no complete refund can be processed.

  • All other refund requests will be partially refunded according to the used period of the subscription if there was an issue from our end that we couldn’t fix in 72 hours. FlixPulse TV support team will contact users in all refund cases.

We will not send refunds nor provide partial refunds if:

  • Customer didn’t like the channel lineup.

  • Customer found another service.

  • Customer refuses to apply the solutions we provide if he/she has any issue.

How long does it take to get refunded?

  • If you paid using credit cards, the refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days.

  • However, there are cases in which a refund takes longer to process, up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider; we are just the IPTV service provider.

  • Every refund usually takes 20 to 90 working days to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.

If some channels are freezing, buffering, or not working sometimes:

Though almost all of our servers are stable, sometimes some channels do freeze or don’t work due to various reasons, but it’s not permanent. Our expert engineers are always working to fix them.

Most of the time, these issues are temporary and caused by the following reasons:

  • Customer internet fluctuations.

  • Issue with the box/apps/customer setup in general.

  • Your ISP has an issue.

  • Channel is down from the server end.

  • Customer changes his/her mind and wants to withdraw/switch between servers.

  • Server update/restart from our end (weekly performance necessary).

Please note that the Lifetime Subscription package is non-refundable. We strongly recommend trying our service with a trial or a one-month subscription before committing to a Lifetime Subscription.

Contact us: If you have any questions about our Returns and Refunds Policy, please contact us at contact@flixpulse-tv.com

Refund Policy

At FlixPulse TV, we strive to ensure customer satisfaction with our IPTV services. While we offer refunds on digital products/services under specific conditions, we highly recommend trying our service through a trial or a one-month subscription before making a longer-term commitment.

Refund Conditions:

  • We will issue a full refund for purchases made within 24 hours. After 24 hours, no complete refunds will be processed.

  • Partial refunds will be issued based on the used period of the subscription if there was an issue on our end that we couldn’t resolve within 72 hours. Our support team will contact users regarding all refund cases.

Non-Refundable Conditions:

Refunds will not be provided if:

  • The customer did not like the channel lineup.

  • The customer found another service.

  • The customer refuses to follow the solutions provided for any issues.

Refund Processing Time:

  • Refunds processed via credit card will generally be completed within 20 to 31 working days, with funds returned to the customer’s bank account.

  • In certain cases, refunds may take up to 90 days due to processing times. We are not responsible for these delays as we are the IPTV service provider, not the payment processor.

  • Refund requests usually take 20 to 90 working days to process. We aim to expedite refund requests promptly after verifying and approving them.

Service Issues:

If you experience freezing, buffering, or non-working channels, please note that:

  • Our servers are generally stable, but occasional issues may occur due to various reasons.

  • Most issues are temporary and caused by:

    • Customer internet fluctuations.

    • Issues with the box/apps/customer setup.

    • ISP issues.

    • Channel downtimes from the server end.

    • Customer changing their mind and switching servers.

    • Scheduled server updates/restarts (weekly maintenance).

Lifetime Subscription:

Please note that the Lifetime Subscription package is non-refundable. We strongly recommend trying our service with a trial or a one-month subscription before committing to a Lifetime Subscription.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us at contact@flixpulse-tv.com. Our dedicated support team is available 24/7 to assist you.